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Troubleshooting and FAQ

Common questions this page answers:

  • Why can't I see a model in the Marketplace?
  • Why is my release stuck in review?
  • Why can't I push or pull a container image?
  • How do I fix token authentication errors?

Common issues and answers for Bailo users and administrators.

Models and the marketplace

Common issues with finding, editing, and deleting models.

I can't see a model in the Marketplace

  • Private models are only visible to collaborators. Ask the model owner to add you, or check whether the model is set to public.
  • Filters may be active. Clear any search terms, tag filters, or organisation filters
  • If the model was recently created, try refreshing the page

I can't edit a model

  • Only Owners and Contributors can edit model cards. Check your role on the model's Settings tab
  • If you need access, ask the model owner to add you as a collaborator

I can't delete a model

  • Only the model Owner can delete a model
  • Deletion is permanent for the model and all its associated releases, files, and access requests

Releases

Common issues with creating releases and the review process.

My release is stuck in review

  • Check that all required review roles have been assigned to specific people in the model's Settings tab
  • If reviewers haven't been assigned, no one will be notified of the review
  • Contact the assigned reviewers directly if the review has been pending for a long time

I can't create a release

  • Only Owners and Contributors can create releases
  • Make sure you have filled in the required fields: version (semver format), and release notes

Access requests

Common issues with access request approval and file downloads.

My access request hasn't been approved

  • Access requests are reviewed by the Model Senior Responsible Officer (or equivalent review role). Check who is assigned to that role in the model's Settings tab.
  • Contact the reviewer directly if the request has been pending

I can't download files even though I have access

  • Your access request must be approved, not just submitted
  • Check the status of your access request on the model page
  • If the model has ungoverned access enabled, you should be able to download without an access request

Container (Docker) Images

Common issues with pushing and pulling container images.

I can't push a container image

  • Make sure you're using the correct registry address (check with your administrator)
  • Verify your personal access token has the image:push permission
  • Ensure your token is scoped to the correct model (or set to "All models")
  • Check that you're logged into the registry with docker login

I can't pull a container image

  • You need an approved access request for the model (unless ungoverned access is enabled)
  • Verify your personal access token has the image:read permission
  • Check the registry address is correct

Personal Access tokens

Common issues with creating and using Personal Access Tokens (PATs).

How do i create a token?

Navigate to User (top right) > Settings > Authentication and click Add token. See Personal Access Tokens for details.

I lost my secret key

Secret keys are only shown once when the token is created. If you've lost it, delete the old token and create a new one.

My token isn't working

  • Check that the token has the correct permissions for the action you're trying to perform
  • Check that the token is scoped to the correct model (or set to "All models")
  • Verify you're using the correct access key and secret key pair

Schemas and forms

Common issues with schema validation and form fields.

Schema validation errors when filling in a model card

  • Required fields are marked - make sure all required fields are filled in
  • Check that dates are in the correct format
  • If a field appears read-only, it may be controlled by a dependency on another field's value

I can't see a schema when creating a model

  • Only active schemas appear in the selection list. An administrator may have deactivated the schema
  • Contact your administrator if you need a specific schema

Security scanning

Common issues with file and container image scan results.

A file scan shows issues

  • ClamAV detects malware. If a file is flagged, do not distribute it until the issue is investigated
  • ModelScan detects serialisation attacks (e.g. in pickle files). Review the flagged file for unsafe deserialisation patterns.
  • You can rescan a file after a cooldown period if you believe the result is a false positive

A container image scan shows vulnerabilities

  • Trivy reports known vulnerabilities (CVEs) with severity ratings
  • Review the vulnerability details to determine impact
  • Update base images or dependencies to address critical vulnerabilities
  • You can rescan an image after updating it

Administration

Common administration questions.

How do i contact an administrator?

Check the Help page in Bailo for support links and contact information specific to your deployment.

Related pages

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